How to create a remediation ticket using JIRA

Automating Security Workflows: Integrating AccuKnox with Jira Cloud

Modern cloud-native environments demand rapid, automated responses to security findings. AccuKnox’s Jira Cloud integration helps security and DevSecOps teams automatically create tickets for vulnerabilities, misconfigurations, and threats, seamlessly aligning security events with existing development and incident management workflows.

Here’s how to easily set up Jira integration in AccuKnox and ensure no security issue is left untracked.

Step 1: Gather Required Jira Details

Before starting, ensure you have the necessary information:

• Jira Site URL (e.g., https://yourcompany.atlassian.net)
  
• Email associated with your Jira account
  
• User ID
  
• API Token (generated at Atlassian API Tokens)
  
• Project Key where security findings should create tickets
  

Step 2: Initiate Jira Integration in AccuKnox

Log in to the AccuKnox CNAPP platform:

• Navigate to Settings → Integrations → CSPM.
  
• Click Add Connector and select Jira Cloud.
  
• Fill in the Integration Name, Jira Service Desk URL, Username (email), and API Token (Secret).
  
• Save the integration to link AccuKnox with your Jira Cloud account.

This foundational connection enables AccuKnox to automatically send alerts and findings into your designated Jira projects.

Step 3: Configure Jira Ticketing Settings

Next, configure how AccuKnox findings will be mapped into Jira tickets:

• Navigate to Integrations → CSPM → Jira Integration → Add Configuration.
  
• Define a Configuration Name (e.g., "Critical Vulnerabilities to Jira").
  
• Choose the Project Name from your available Jira projects.
  
• Select an Issue Type (e.g., Bug, Task, Incident) that new tickets will be categorized under.
  
• Map AccuKnox severity levels to Jira priorities to ensure critical findings are prioritized appropriately.

This mapping ensures automated tickets are actionable and aligned with your organization's triage workflows.

Step 4: Enable and Manage Assignees

AccuKnox supports assigning tickets to specific Jira users during configuration:

• When selecting the Project Name, AccuKnox will fetch a list of users (Assignees) from Jira.
  
• Pick a default Assignee for the ticket configuration.
  
• If different findings need to be assigned to different users, create multiple configurations, each with its default Assignee.
  
• You can also manually change the Assignee at the time of ticket creation from the Findings page if needed.

This feature ensures vulnerabilities are directed to the right teams or individuals, improving response times.

Step 5: Test and Monitor Ticket Creation

After setting up the integration:

• Navigate to Issues → Findings in AccuKnox.
  
• Select a finding and click Create Ticket.
  
• Choose the Jira configuration you created, adjust fields if necessary, and submit.

A ticket should now appear automatically in your Jira project, containing detailed information about the vulnerability or misconfiguration from AccuKnox.

Monitor Jira to ensure that the tickets are routed correctly, assigned properly, and enriched with all the necessary details.

Enhancing Security Operations with Jira Integration

By integrating Jira Cloud with AccuKnox, organizations can automate security ticketing, reduce manual effort, and enhance the collaboration between security, DevOps, and engineering teams. Findings no longer slip through the cracks—every critical misconfiguration, vulnerability, or policy violation can now automatically generate a visible, trackable, and actionable ticket.

With easy configuration, Assignee support, and direct mapping between AccuKnox findings and Jira issues, teams can achieve faster response times, improve cloud security posture, and maintain a more audit-friendly, compliant workflow across all environments.

Don't wait until security risks pile up—integrate AccuKnox with Jira today and streamline your end-to-end cloud security management!